ANNA DIEN

52 Darlene St. St. Paul, Mn 55119 | 612.845.9830 | anna.dien12@gmail.com

SUMMARY

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SKILLS

Skill

· Meeting Facilitation

· Document Procedures

· Generate Reports

· Microsoft Excel Pivot Chart/Table

· Reimagining computers

Software

· Microsoft Office

· Microsoft Outlook

· Lotus Notes

· BMC Remedy

· Minitab

EXPERIENCE

October 2013 – Present

PMO – Contractor, 3M – Lawinger Consultant Inc.

· Provided day to day direction to high school interns

· Managed the reporting process

· Updated knowledge documents and work aids

· Migrating a legacy process to automated platform

· Managed a procedure of deleting printers that isn’t being used

· Worked on IT Help Desk

September 2012 – October

2013

PMO - Internship, 3M – Genesys Works

· Collecting and presenting data: capacity metrics, printer

utilization, etc

· Facilitate project review meetings

· Facilitate global meetings

· Onboarding interns: Hardware procurement, security access, etc.

· Create and process Installation Qualification documents

August 2011 – August 2012 IT End User - Internship, Bremer Bank Financial –

Genesys Works

· Experienced working in a professional environment

· Dealt with customers and their technology problems

· Full filling the cases by troubleshooting the causes and effect of

desktop and laptop

· Encounter hands on by replacing equipment for other employees

· Tracking inventory

· Shipping equipment to other Bremer locations

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